Effective Date: August 1, 2026
These Terms of Service form a legally binding agreement between you, the user and customer of the e-commerce platform, and LIVRARIA FERIN, LIMITADA (referred to as “we”, “us”, or “our”), the registered operator of the official website hosted at www.livrariaferin.com. By accessing, browsing, creating an account, or completing any purchase transaction on our platform, you acknowledge that you have fully read, understood, and agreed to be bound by every clause outlined in these Terms of Service, alongside our separately published Privacy Policy, Shipping Policy, and Refund and Returns Policy. If you do not agree to any part of these terms, you must immediately discontinue all use of our website and related services, as no access or purchase permission is granted to users who do not accept the full scope of this agreement. All our services are designed to help you access durable, stylish office essentials that organize your desk neatly, streamline your workflow and make every workday far more pleasant, and these terms are structured to protect the legitimate rights and interests of both parties throughout every stage of your interaction with our platform.
1. Platform Eligibility and User Account Registration
You confirm that you are at least 18 years of age, or hold full legal capacity to enter into a binding commercial transaction under the laws of your country of residence, when you use our services and complete purchases on [www.livrariaferin.com]. If you are accessing our platform on behalf of a corporate entity, you confirm that you hold full legal authorization to bind that entity to the terms outlined in this agreement.
When you create a user account on our website, you are required to provide accurate, complete, and up-to-date personal information, including a valid working email address that you actively use. You are solely responsible for maintaining the confidentiality of your account login credentials, including your unique password, and for all activities that occur under your registered account. You must immediately notify us at our official contact email unflow@livrariaferin.com if you detect any unauthorized access to your account, or any security breach related to your account information. We will not be held liable for any losses incurred due to your failure to secure your account properly, or your delay in reporting unauthorized account activity to our team. We reserve the full right to suspend or permanently terminate any user account that uses false registration information, or is confirmed to engage in fraudulent, abusive, or unauthorized activities on our platform.
2. Product Information and Pricing Accuracy
All product listings displayed on our website, including our full range of table mats, pen holders, desktop storage boxes, and other office stationery items, are designed to present complete, transparent information to users. Our platform showcases our latest brand-new office stationery picks that refresh your workspace, boost work efficiency and bring fresh joy to every busy workday, with clear real photos, detailed functional descriptions, and material specifications for every item. Notably, all our folders are made of high-quality thick material that resists water and daily wear well, and this performance attribute is clearly marked on the corresponding product listing page.
While we implement strict multi-layer review procedures before publishing any product information on [www.livrariaferin.com], minor accidental typos, or rare technical errors in product descriptions, pricing, or promotional discount displays may occasionally occur. If we identify an error in the pricing of a product you have already ordered, we will contact you within 24 hours after your order is submitted to notify you of the discrepancy, and provide you with the option to either confirm your order at the corrected accurate price, or cancel the order for a full 100% refund with no additional charges. We are not obligated to honor obviously incorrect unreasonably low prices that result from system technical errors. All stated product prices are denominated in Euro by default, unless a different currency is clearly marked for regional users, and all prices do not include applicable import duties, local consumption taxes, or cross-border processing fees that may be charged by your destination country authorities for international orders.
3. Order Placement, Payment, and Transaction Terms
When you complete the order submission process and confirm your payment, you are placing a formal purchase offer to us for the selected items in your shopping cart. Our formal acceptance of your purchase offer only takes effect after we send you an official order confirmation notification to your registered email address, confirming that your payment has been verified and your order has entered our processing queue. We support major credit cards, mainstream digital wallets and other secure convenient payment options for all transactions, and all payment processing operations are handled via certified third-party payment service providers that meet global payment security standards. We never store the full sensitive details of your payment cards on our local servers, to fully protect the security of your financial information.
You are fully responsible for verifying the accuracy of all information you submit when placing an order, including your full shipping address, valid contact phone number, correct selection of product specifications, and order total amount. After your order is successfully submitted, you can contact us within 2 hours to modify your order before it enters the packing process in our warehouse. Once the order has been transferred to our packaging team, no further modifications to the order contents, shipping address, or selected product items can be processed, to avoid disrupting our normal order fulfillment workflow and delaying the dispatch of your purchased stationery.
All transactions completed on our website are for personal or normal corporate office use only. You are not authorized to place bulk orders for the purpose of reselling our products to third parties without our explicit written commercial cooperation permission. We reserve the right to cancel any large volume order that we reasonably suspect is placed for resale activities, and process a full refund back to your original payment method. For legitimate corporate customers, we provide exclusive bulk discounts for office purchases over a certain total amount, and all terms related to bulk order services will be communicated and confirmed with you by our dedicated corporate account team before your payment is processed.
4. Shipping, Delivery, and Risk Transfer Provisions
After your payment is fully confirmed, our order processing team will arrange the packaging and dispatch of your items as quickly as possible, in line with the terms outlined in our independent Shipping Policy. It usually takes 3-7 business days for your order to arrive at your designated address after your payment is confirmed. We currently support shipping to most regions around the world, and specific shipping eligibility for your location, as well as corresponding applicable shipping costs, are clearly displayed on our checkout page before you complete your payment, to eliminate any unstated hidden fees.
You can check real-time updates of your current order status at any time, either directly on the order management page of your registered account, or via timely notifications sent to your official registered email. The risk of loss, damage, or accidental destruction of your purchased products will be fully transferred to you the moment the logistics carrier completes the delivery of the parcel to your designated address. If your parcel is marked as delivered by the logistics provider but you do not receive the item, you must notify our team within 14 calendar days from the delivery confirmation date, so we can launch a full official investigation with our partnered logistics provider. If the investigation confirms the parcel is lost in transit, we will provide you with the option of a free full re-shipment of your order, or a 100% refund processed back to your original payment method.
For international cross-border shipments, you are fully responsible for paying any applicable import duties, local customs processing fees, or additional regulatory charges imposed by the government authorities of your destination country. It is strongly recommended that you review the local import policies of your region before placing an order, to avoid unexpected extra costs that you may not have accounted for during checkout.
5. Return, Refund, and After-Sales Terms
All after-sales services for your purchases on our platform follow the rules clearly defined in our publicly published Refund and Returns Policy. You are eligible to submit a return application within 7 calendar days from the date you sign for receipt of your order, if the items you receive are confirmed to have manufacturing defects, accidental damage, or do not match the correct product you ordered. For qualified valid return requests, we will arrange a free replacement of the product, or process a full refund for you with no extra hidden fees charged at any stage of the after-sales process.
We explicitly and strictly prohibit all unsupported “only refund” requests, which require us to issue a full or partial refund while you retain full possession and ownership of the purchased physical stationery items. All eligible refund arrangements are preconditioned on the successful return of the corresponding product to our designated after-sales warehouse, unless the item is officially confirmed lost by our logistics partner during transit. We will permanently reject any application for a refund that does not meet the return and processing requirements stated in our official policy, and we reserve the right to restrict the purchasing permissions of users who repeatedly submit invalid fraudulent only-refund requests to our platform.
We have a dedicated customer support team that is always ready to help you solve all problems quickly, whether you have questions about our stationery items, usage tips, after-sales services, or any other issues related to your shopping experience on our site. All inquiries will receive a formal response from our team within 24 working hours after we receive your message.
6. Intellectual Property Rights Protection
All content published on [www.livrariaferin.com], including but not limited to product images, graphic designs, text descriptions, brand logos, website interface layout, promotional copy, video demonstration materials, and all other digital content on the platform, is the exclusive intellectual property of LIVRARIA FERIN, LIMITADA, and is protected by applicable copyright, trademark, and other intellectual property laws across the globe.
You are not authorized to copy, reproduce, distribute, modify, publicly display, or use any of our platform’s intellectual property content for commercial purposes, without our explicit prior written permission. You may not perform web scraping, data mining, or use any automated program to collect large amounts of data from our website for unauthorized third-party use. Any violation of our intellectual property rights will constitute a breach of these Terms of Service, and we reserve the right to pursue full legal remedies against the violating party to claim compensation for all resulting economic losses.
7. User Conduct and Prohibited Activities
When you use our website, you agree that you will not engage in any of the following prohibited activities:
- Upload, publish, or transmit any malicious code, computer virus, or harmful program that may damage the normal operation of our website, server system, or the devices of other platform users.
- Submit false, misleading, or fraudulent order information, or use stolen payment information to complete unauthorized transactions on our platform.
- Harass, threaten, or maliciously attack our customer service team, or submit a large volume of invalid malicious return or refund requests to disrupt our normal after-sales service workflow.
- Forge a false identity, or impersonate another individual or corporate entity when creating a user account or placing orders.
- Use our platform and purchased products for any illegal activities that violate applicable local, national, or international laws and regulations.
- Modify, tamper, or interfere with the normal display function of our website, or bypass our system security mechanisms to access unauthorized background data.
If we determine that you have engaged in any of the above prohibited activities, we reserve the right to immediately suspend or permanently terminate your user account, cancel all pending unfulfilled orders related to your account, and reserve the right to report the relevant situation to the appropriate law enforcement authorities if the violation causes significant losses to our business.
8. Limitation of Liability
To the fullest extent permitted by applicable law, LIVRARIA FERIN, LIMITADA shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchased products, including but not limited to lost profits, lost work efficiency, unexpected business interruptions, that are not directly caused by our gross negligence or intentional misconduct. The total aggregate maximum liability of our company for any dispute related to your order shall not exceed the total actual amount you paid for that specific corresponding order.
We do not guarantee that our website will operate uninterrupted at all times, or that the website system will be completely free of all technical errors, bugs, or temporary downtime issues caused by system maintenance, server upgrades, or unavoidable network failures. We will make all reasonable efforts to minimize the impact of such temporary service interruptions on your normal access to the platform, but we will not be held responsible for any losses incurred by you due to these unavoidable temporary service disruptions.
9. Modifications to Terms of Service and Dispute Resolution
We reserve the right to update and modify the content of these Terms of Service at any time, to adapt to new business operation needs, changes in legal regulatory requirements, or adjustments to our service scope. When we make material changes to these terms, we will update the effective date at the top of this page, and post a prominent notification on the homepage of [www.livrariaferin.com] to inform all users of the revised clauses. Your continued use of our website and services after the new effective date will be regarded as your full acceptance of all the modified terms.
These Terms of Service are governed and interpreted in accordance with the laws of Portugal. Any dispute arising out of or related to this agreement, your use of our platform, or your purchase of products from our website, shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved amicably through negotiation, it shall be submitted to the exclusive jurisdiction of the competent courts located in Lisboa, Portugal.
10. Official Contact Information
If you have any questions, feedback, or formal inquiries related to any clause in these Terms of Service, you can contact our official team through the following authorized channels at any time:
- Company Name: LIVRARIA FERIN, LIMITADA
- Official Website: www.livrariaferin.com
- Contact Email: unflow@livrariaferin.com
- Physical Contact Address: Rua Nova do Almada, 70, 1200-289 Lisboa, Portugal
- Contact Telephone: +(351) 21 030 5590
Our dedicated business team will review your inquiry and provide you with a formal, clear response within 24 working days to resolve all your concerns about these terms.