Effective Date: August 1, 2026
This Shipping Policy applies to all orders placed through the official e-commerce platform of LIVRARIA FERIN, LIMITADA, hosted at www.livrariaferin.com. We are committed to delivering our durable, stylish office essentials that organize your desk neatly, streamline your workflow and make every workday far more pleasant to your designated address reliably and transparently. All terms below outline our full shipping procedures, eligibility rules, service standards, and relevant instructions to ensure every customer has a smooth and satisfying delivery experience. By placing an order on our website, you confirm that you have read, understood, and agreed to all the terms laid out in this Shipping Policy. If you have any questions about these terms at any point, you can reach out to our dedicated support team directly at the contact details listed at the end of this policy, and our team will resolve your concerns quickly.
1. Coverage of Shipping Services
We currently support shipping to most regions around the world. Specific shipping eligibility for your location, as well as any applicable regional restrictions, will be clearly displayed on our checkout page before you confirm your payment. For corporate customers who place bulk office orders to qualify for our exclusive bulk discounts for corporate purchases over a certain total amount, we also offer custom coordinated shipping arrangements tailored to the size of your order and the delivery location, to ensure your bulk stationery supplies arrive complete and undamaged. All our folders, made of high-quality thick material that resists water and daily wear well, are packed with extra shockproof protective wrapping during the shipping process to avoid any accidental damage during transit.
2. Standard Shipping Timelines and Processing
After your payment for the order is fully confirmed, our warehouse team will start processing and packing your items as quickly as possible. Our standard shipping service usually takes 3-7 business days to arrive at your designated address from the date that the order leaves our warehouse. Please note that this timeline does not account for occasional delays caused by uncontrollable factors such as extreme adverse weather conditions, local public health adjustments, or customs clearance procedures for international cross-border orders.
Once your order is dispatched from our warehouse, you can track your current order status in real time at any time. You can check real-time updates directly on your account order page on our website, and you will also receive automatic notifications with the latest logistics progress via our official registered email you provided when placing the order. If you encounter any abnormal status updates during the delivery process, you can contact our support team immediately for follow-up assistance.
3. Shipping Cost Rules
For orders that meet our free shipping threshold announced on the homepage of [www.livrariaferin.com], no additional shipping fees will be charged to you at checkout. For orders that do not meet the free shipping requirement, the exact shipping cost will be calculated automatically based on the total weight of your purchased items, your delivery location, and the selected shipping service level, and the full amount will be clearly shown to you on the checkout page before you complete your payment. There are no unstated hidden fees added to your order for shipping after you finish the payment process.
For international cross-border shipments that are subject to import duties, customs fees or local processing charges imposed by the destination country, these additional fees are the sole responsibility of the customer, and we strongly recommend you to confirm the local relevant import policies of your region before placing your order to avoid unexpected extra costs. Our customer support team can provide you with reference information about common customs procedures for your location upon request.
4. Order Modification and Address Adjustment
After you successfully place your order, you are allowed to make reasonable modifications to your order details, including updating your shipping address, adjusting the quantity of selected items, or adding new stationery products to your existing order, within 2 hours before the order enters the formal packing process in our warehouse. All modification requests can be submitted directly to our support team, and we will confirm the adjustment completion to you via your registered email. Once the order has entered the packing process, no further modifications can be made to avoid disrupting our warehouse operational efficiency and delaying the dispatch of your order. If you need to adjust your shipping address after the order has already been dispatched, our team will coordinate with the logistics provider to process the adjustment if the logistics rules of the corresponding courier allow it, but you may need to bear the additional re-routing shipping cost charged by the logistics partner.
5. Delivery Instructions and Missing Parcels
Our logistics partner will contact you via the phone number you provided on the order note before they attempt to deliver the parcel to your address. Please make sure the contact phone number you leave on the order page is accurate and accessible during normal delivery hours, to avoid failed delivery attempts that will lead to your parcel being sent back to our warehouse. If a delivery fails due to you being unavailable at the designated address after multiple attempts, and the parcel is returned back to our facilities, we will contact you to arrange a re-delivery service, but you will need to pay for the additional second shipping fee generated by the return and re-dispatch process.
If your order is marked as delivered by the logistics provider but you do not receive your parcel, please contact our support team within 14 calendar days after the delivery confirmation date. We will launch a full official investigation with our logistics partner immediately. If the investigation confirms the parcel is lost during transit, we will provide you with two optional solutions, which can be a free full re-shipment of your order items, or a full 100% refund returned to your original payment method. We support major credit cards, mainstream digital wallets and other secure convenient payment options for all refund arrangements, and the fund will reach your account within 5-10 business days after the investigation is completed.
6. Contact Information
If you have any questions about our shipping rules, delivery timeline queries, or need support for your ongoing order, you can reach us through the following official channels at any time:
- Company Name: LIVRARIA FERIN, LIMITADA
- Official Website: www.livrariaferin.com
- Contact Email: unflow@livrariaferin.com
- Physical Contact Address: Rua Nova do Almada, 70, 1200-289 Lisboa, Portugal
- Contact Telephone: +(351) 21 030 5590
Our dedicated customer support team will respond to all your shipping related inquiries within 24 working hours, and help you solve any unexpected issues in the delivery process to ensure you receive your high-quality office stationery products smoothly.