Privacy Policy

‌Effective Date: August 1, 2026‌

This Privacy Policy governs how LIVRARIA FERIN, LIMITADA (referred to as “we”, “us”, or “our”) collects, uses, processes, stores, and protects the personal information of users (referred to as “you” or “your”) who access and use our official e-commerce website located at www.livrariaferin.com. We are committed to upholding the highest standards of data privacy and transparency, ensuring that all your personal data is handled in full compliance with applicable global data protection regulations, including the General Data Protection Regulation (GDPR) for users located in the European Union, as well as other relevant regional privacy laws. By visiting, browsing, or making purchases on our website, you acknowledge that you have read, understood, and agree to all the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue using our website and related services immediately.

1. Information We Collect From You

We only collect necessary categories of personal information to deliver the smooth, satisfying office stationery shopping experience that our users expect from [www.livrariaferin.com]. The information we gather falls into the following distinct categories:

1.1 Information You Provide Voluntarily

This refers to all data you actively submit to us when interacting with our website for different purposes:

  • ‌Account Registration Data‌: When you create a user account on our platform, we collect your full name, valid email address, unique password, and preferred contact language. This data helps you access personalized features including order status tracking, saved shopping preferences, and easy checkout for future purchases.
  • ‌Order and Transaction Data‌: When you place an order for our durable, stylish office essentials, we collect your full shipping address (including street name, postal code, city, and country), contact phone number, billing address, and payment-related details. We never store full sensitive payment card information on our internal servers: all payment processing is handled through certified, secure third-party payment providers that comply with global payment card industry security standards.
  • ‌Customer Support Data‌: When you reach out to our dedicated support team with questions about our stationery items, usage tips, after-sales services, returns, bulk corporate orders, or any other inquiries, we collect the content of your messages, your associated contact details, and any additional information you share with us to help us resolve your issues quickly and efficiently.
  • ‌Survey and Feedback Data‌: When you choose to participate in our customer insights surveys, share product reviews, or provide feedback on your shopping experience, we collect your submitted opinions, ratings, and associated demographic information that you opt to share. This feedback directly informs our product development process to ensure our stationery continues to help organize your busy daily office workspace, streamline workflow, and make every workday far more pleasant.
  • ‌Marketing Preference Data‌: When you sign up to receive our promotional emails, updates about flash sales, new product launches, exclusive bulk discount offers, and other campaign information, we collect your email address and your selected preference for the type of marketing content you wish to receive.

1.2 Information Collected Automatically

When you browse [www.livrariaferin.com], we automatically collect certain non-identifiable or pseudo-anonymous technical data through standard website operation tools:

  • ‌Device and Browser Information‌: This includes your device model, operating system version, browser type and version, unique device identifiers, IP address, and general geolocation data derived from your IP address to help us optimize our website performance for users in different regions.
  • ‌Website Usage Data‌: We collect information about your browsing behavior on our platform, including the pages you visit, the products you view (such as our table mats, pen holders, desktop storage boxes, and full range of office stationery products), the time you spend on each page, your click paths, and search keywords you enter on our site. This data helps us refine our website navigation, showcase our most viewed products more prominently, and build a more intuitive shopping experience for all users.
  • ‌Cookie and Similar Tracking Technology Data‌: We use industry-standard cookies to enhance your browsing experience. These small text files stored on your local device help us remember your login status, save your shopping cart contents, retain your preferred language settings, and analyze website traffic patterns. You can adjust your browser settings at any time to disable cookies, though this may limit some personalized features of our website.

2. How We Use Your Collected Information

We strictly limit the use of your personal information to purposes that are directly relevant to delivering our e-commerce services, as outlined below:

  • ‌Order Fulfillment and Transaction Processing‌: We use your order, shipping, and billing information to process your purchases of our office stationery products, arrange for the delivery of your items to your designated address, verify payment status, and provide you with real-time updates about your order progress. As stated on our platform, standard shipping usually takes 3-7 business days after your payment is confirmed, and your data allows us to ensure this timeline is met reliably.
  • ‌Customer Service and Support Delivery‌: We use your contact information and the details of your inquiries to respond to your questions promptly, process your return requests for damaged stationery items (which you can submit by contacting us within 7 days for a free replacement or full refund with no extra hidden fees), assist you with modifying your order within 2 hours before it enters the packing process, and resolve any after-sales issues you may encounter.
  • ‌Platform Improvement and Product Development‌: We analyze aggregated user behavior data and customer insights feedback to optimize our website interface, improve the quality of our existing office stationery products, develop new latest office stationery picks that refresh your workspace, boost work efficiency, and bring fresh joy to every busy workday, and adjust our inventory to better match the preferences of our users.
  • ‌Marketing Communication (With Your Explicit Consent)‌: If you have opted in to receive marketing communications, we use your email address to send you notifications about our daily flash sales, exclusive discounts for corporate bulk purchases over a certain total amount, new product launches, and special promotional offers that align with your previously stated preferences. You can unsubscribe from all marketing emails at any time by clicking the dedicated unsubscribe link located at the bottom of every marketing message we send.
  • ‌Security and Fraud Protection‌: We use your device information, IP address, and transaction data to monitor for suspicious activity on our platform, prevent unauthorized access to user accounts, detect and prevent fraudulent transactions, and protect the safety of our users, our business operations, and the integrity of our [www.livrariaferin.com] website.
  • ‌Legal Compliance‌: We may process your personal information when it is required to comply with applicable legal obligations, respond to valid requests from public judicial or regulatory authorities, or enforce our website’s Terms of Service and other relevant agreements.

3. How We Share Your Personal Information

We never sell, rent, or trade your personal identifiable information to any unaffiliated third parties for their own commercial marketing purposes without your explicit written consent. We only share your information with trusted third parties in the limited circumstances outlined below:

  • ‌Authorized Service Providers‌: We share necessary information with vetted, trusted third-party vendors who support our business operations, including secure payment processing providers (who support all major credit cards and mainstream digital wallets to deliver our secure, convenient payment options), professional logistics and shipping partners (who help us deliver your orders to most global regions, with specific shipping details displayed on our checkout page), certified cloud storage service providers who host our website and user data, and professional customer service tool providers. All these third parties are bound by strict data protection agreements that require them to protect your personal data to the same high standards that we uphold, and they are forbidden from using your information for any purposes not directly related to the services they are providing to us.
  • ‌Corporate Transaction Circumstances‌: In the event of a full or partial merger, acquisition, asset sale, or corporate restructuring involving LIVRARIA FERIN, LIMITADA, your stored personal information may be transferred as part of the relevant business assets. We will provide you with advance notice of any such change of ownership or control, along with details about how your personal data will be managed under the new operational structure.
  • ‌Legal and Public Interest Requirements‌: We may disclose your personal information if we are legally required to do so by a valid court order, judicial subpoena, or formal request from a competent government authority, or if we have a good faith belief that such disclosure is necessary to protect the safety of our users, protect our property or legal rights, respond to an emergency situation, or comply with applicable local, national, or international laws.

4. Data Storage and Security Protection

We implement industry-leading, multilayered technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, destruction, tampering, or disclosure:

  • All sensitive personal data transmitted between your browser and our [www.livrariaferin.com] website is encrypted using TLS 1.3 technology, ensuring that no third party can intercept and read your data during the transmission process.
  • Our internal servers that store your personal data are hosted in ISO 27001 certified secure data centers, with strict physical access controls, 24/7 real-time security monitoring, and regular automated data backup systems to prevent data loss.
  • Only a very limited number of authorized employees who need to access your data to fulfill their job responsibilities (such as our dedicated customer support team and order processing staff) are granted access to your personal information, and all access activities are logged and audited on a regular basis.
  • We retain your personal information only for as long as it is necessary to fulfill the specific purposes for which the data was collected: we keep order transaction data for a minimum of 7 years to comply with local Portuguese financial and tax regulatory requirements, and we delete or anonymize your account personal data permanently within 30 days after you submit a valid account deletion request, unless we are legally required to retain certain portions of your data for a longer period.

5. Your Data Rights as a User

In accordance with applicable data protection laws, you hold a comprehensive set of rights over your personal information. You can exercise any of these rights at any time by contacting us using the contact details provided in Section 6 of this policy:

  • ‌Right of Access‌: You have the right to request a full copy of all personal information we hold about you, at no extra cost for your first access request within each calendar year.
  • ‌Right to Rectification‌: If you find that any of your personal information stored on our platform is inaccurate, incomplete, or out of date, you have the right to request that we correct and update that data immediately.
  • ‌Right to Erasure (Right to be Forgotten)‌: You have the right to request that we permanently delete all your personal information held by our systems, under circumstances where the data is no longer necessary for the original purposes for which it was collected, or if you withdraw your consent to the data processing and there are no remaining legal grounds for us to retain your data.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily suspend the processing of your personal information in scenarios where you contest the accuracy of the data, the processing is unlawful, or we no longer need the data for our original operating purposes but you require the data for legal claim purposes.
  • ‌Right to Data Portability‌: You have the right to request that we provide your personal data to you in a structured, machine-readable, and commonly used format, or that we transmit the data directly to another data controller you designate, where technically feasible.
  • ‌Right to Object‌: You have the right to object at any time to the processing of your personal information for direct marketing purposes, or to processing that is based on our legitimate business interests, on grounds related to your specific personal situation.
  • ‌Right to Withdraw Consent‌: You can withdraw any previously provided consent for us to process your personal data at any time, without affecting the lawfulness of processing activities that we completed before your consent withdrawal.

We will respond to all valid requests related to your data rights within a maximum of 30 calendar days, in compliance with the requirements of GDPR and applicable Portuguese data protection regulations.

6. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise any of your data rights outlined above, you can contact us directly through the following official channels:

  • ‌Company Name‌: LIVRARIA FERIN, LIMITADA
  • ‌Official Website‌: www.livrariaferin.com
  • ‌Contact Email‌: unflow@livrariaferin.com
  • ‌Physical Contact Address‌: Rua Nova do Almada, 70, 1200-289 Lisboa, Portugal
  • ‌Contact Telephone‌: +(351) 21 030 5590

Our dedicated data protection team will review and respond to your inquiry as quickly as possible. If you are not satisfied with our response to your data privacy concern, you also have the right to submit a formal complaint to your local data protection supervisory authority.

7. Updates to This Privacy Policy

We may occasionally update and revise this Privacy Policy to reflect changes in our business operations, new regulatory requirements, or improvements to our service offerings. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and post a prominent notification on the homepage of [www.livrariaferin.com] to inform all users of the revised terms. Your continued use of our website and services after the effective date of the revised policy will be deemed as your acknowledgment and acceptance of the updated Privacy Policy terms. We encourage all users to review this page periodically to stay informed about how we protect your personal information.